Payment Terms

At SPLZZWPL, we aim to provide a safe, simple, and reliable payment experience for all guitar purchases. We work with trusted third-party payment providers to ensure that your personal and financial information is fully protected through encrypted connections.

Accepted Payment Methods

Currently, we primarily accept PayPal for online purchases.
Through PayPal, you can pay using:

  • Linked bank account

  • Credit or debit card

  • PayPal balance

PayPal also provides buyer-protection programs that may apply to your purchase according to their policies.

Payment Security

SPLZZWPL does not store complete card information on our servers.
All transaction details are securely processed by certified payment partners using SSL encryption and other standard security practices. Regular monitoring helps prevent unauthorized access and ensures that your information remains private.

When Payment Is Charged

Payment is collected at the time of order placement.
Orders are processed only after successful payment confirmation. Once your payment is approved, you will receive a confirmation email including:

  • Order number

  • Items purchased

  • Estimated delivery date

Payment Verification

Some banks or payment processors may require additional verification, such as SMS authentication or 3D Secure confirmation. These checks are managed by your bank or payment provider and are designed to protect against fraud. Your cooperation may be needed to complete the transaction.

Payment Issues

If a payment is declined or fails, the order will not be processed.
You may retry the payment or update your billing information. Common reasons for failed payments include:

  • Incorrect billing details

  • Insufficient funds or credit limits

  • Temporary issues with the bank or processor

For assistance, contact our support team directly.

Installments & Pre-Authorizations

SPLZZWPL currently does not offer installment plans.
Some banks may place a temporary pre-authorization hold when processing a payment. These holds are automatically released by the bank once the transaction completes or is cancelled.

Refunds

If an order is cancelled or a return is approved according to our return policy, refunds will be issued to the original payment method.
Processing times depend on your bank or payment provider and typically take up to 7 days.
You will receive a notification once the refund is processed on our side.

Payment Limits

Any minimum or maximum purchase limits for a payment method will be displayed during checkout. Please review these before submitting your order.

Customer Responsibility

Customers must provide accurate billing information and ensure sufficient funds when submitting payment.
SPLZZWPL is not responsible for declined transactions caused by incorrect information, bank restrictions, or authorization issues.

Multiple or Repeat Orders

For recurring or multiple payments processed via PayPal, these must be managed directly through your PayPal account.
SPLZZWPL will process orders based on the confirmations received from the payment provider.

Payment Confirmation & Records

After payment is successfully completed, a confirmation email will be sent automatically. This email serves as your receipt and includes:

  • Order number

  • Purchased items

  • Total amount paid

  • Expected delivery timeframe

We recommend keeping this email for reference and future support inquiries.

Payment Support

For questions or payment issues, please contact SPLZZWPL:

Email: service@splzzwpl.store
Phone: +1 (208) 561-9596
Address: Room 2106, 21st Floor, Guangming Building, Intersection of Liujiang Road and Qishui Avenue, Tianshan Sub-district, Qibin District, Hebi City, Henan Province
Support Hours: Monday–Friday, 10AM–7PM EST

If any payment-related issues cannot be resolved directly, we will coordinate with the payment provider to determine the appropriate solution.