Refund & Return Policy

At SPLZZWPL, we aim to provide a clear, fair, and customer-friendly shopping experience for all our guitars, including acoustic, electric, and classical models. This policy explains how returns, exchanges, and refunds are managed. Please review the details carefully before submitting a request.

Return and Exchange Timeline

  • Customers may request a return or exchange within 30 days of receiving their guitar.

  • Items must remain in original condition, unused, and returned with all packaging, accessories, and documentation intact.

  • Requests made after 30 days may not be accepted.

Product Inspection

  • Each returned guitar is thoroughly inspected upon arrival.

  • Products showing signs of wear, modifications, damage, or missing parts may not qualify for a refund or exchange.

  • Guitars that are defective, damaged during shipping, or significantly different from the product description are eligible for a full refund or replacement.

Fees and Shipping

  • For defective or incorrect products, SPLZZWPL covers the return shipping cost.

  • Returns due to personal preference, incorrect choice, or accidental purchase require the customer to cover return shipping.

  • We do not charge extra handling fees beyond applicable shipping.

  • We recommend using a trackable shipping service to ensure safe delivery and timely processing.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer service team with your order number and relevant details:

Email: service@splzzwpl.store
Phone: +1 (208) 561-9596
Business Hours: Monday–Friday, 10AM–7PM EST

After receiving your request, we will provide return instructions, including the shipping address, packaging guidelines, and any required documentation. Returns sent without authorization or tracking may not be accepted.

Refunds

  • Refunds are processed within 7 days after the returned guitar passes inspection.

  • Refunds are issued to the original payment method used at checkout.

  • Processing times may vary depending on the bank or payment provider.

Exchanges

  • Eligible guitars can be exchanged for other models or variations.

  • Replacement guitars are shipped after the returned item is approved.

  • Any price differences between items will be adjusted during the exchange.

  • We recommend confirming stock availability before requesting an exchange to avoid delays.

Damaged or Defective Items

  • If your guitar arrives damaged or defective, contact us immediately with detailed photos and your order number.

  • We will arrange a replacement or full refund based on the situation.

  • Verified defective items incur no additional fees.

Customer Responsibilities

  • Ensure guitars are securely packed to prevent damage during shipping.

  • Retain tracking numbers or shipping receipts until the return process is completed.

  • SPLZZWPL is not responsible for items lost in transit if sent without tracking.

Non-Returnable Items

Returns or exchanges are not accepted if:

  • The guitar has been played, modified, or shows visible signs of use

  • Accessories, documentation, or packaging are missing

  • The request is submitted after the 30-day window

  • The product page specifies that the item is non-returnable

Privacy and Data Use

To process returns or exchanges, we may collect:

  • Name

  • Contact information

  • Order number

  • Shipping address

This information is used solely for return or exchange purposes and protected in accordance with our Privacy Policy. Customer data is never used for unrelated activities and is shared with third parties only as necessary to complete the return or comply with legal requirements.

Fraud Prevention

  • We may request proof of purchase, photos, or additional documentation to verify claims.

  • Requests inconsistent with order history or item condition may be declined.

Recommendations Before Returning

  • Carefully review product descriptions, specifications, materials, and care instructions before purchasing.

  • If uncertain about model, size, or color, contact our support team for guidance to avoid unnecessary returns.

Our Commitment

SPLZZWPL is committed to providing a transparent, efficient, and reliable return and exchange process.
Our customer service team is dedicated to assisting you promptly and ensuring a positive shopping experience for all guitar purchases.