Shipping Policy

Overview

At SPLZZWPL, we are committed to providing reliable shipping and clear communication throughout your guitar shopping experience. This policy outlines how we handle order preparation, shipping timelines, fees, tracking, and support for all delivery-related inquiries concerning our acoustic, electric, and classical guitars.

Order Processing Time

Most orders are prepared and packaged for shipment within 1–3 days after payment confirmation. During processing, we:

• Verify order details and payment status

• Carefully package each guitar to prevent damage

• Arrange for pickup with our chosen carrier

Once your order is shipped, you will receive an email with tracking information to monitor delivery progress.

Order Cut-Off Time

Orders placed before 5:00 PM EST on business days (Monday–Friday) are usually processed the same day. Orders placed after this time or on weekends or holidays will be handled on the next business day.

Shipping Destinations

Currently, SPLZZWPL ships to addresses in the continental United States.
For delivery to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations, please contact our customer service team prior to ordering to confirm eligibility and shipping rates.

Estimated Delivery Time

After dispatch, most orders are delivered within 15–20 days, depending on factors such as carrier workload, destination, customs processing, and weather conditions. Tracking information is provided for real-time updates on your shipment.

Shipping Costs

Shipping fees are calculated at checkout:

Promotional offers or regional variations will be displayed at checkout.

Customs, Duties, and Import Charges

Import duties, taxes, or customs fees are the responsibility of the recipient unless otherwise stated. SPLZZWPL does not prepay these charges. Customers should check local customs policies before ordering.

Order Tracking

Once your order is shipped, you will receive a tracking number and carrier details via email.
Use this information on the carrier’s website to track your shipment.
If tracking shows errors or stops updating, contact our support team for assistance.

Packaging and Handling

All guitars are securely packaged based on their size and materials to minimize risk of damage during transit. Our packaging approach balances protection and environmental responsibility.

Damaged or Missing Shipments

If your guitar arrives damaged or does not arrive at all, contact SPLZZWPL immediately with your order number and photos (if available).
We will coordinate with the carrier to resolve the issue and provide a replacement or refund according to our Return Policy.

Address Changes and Delivery Instructions

Please verify your shipping information carefully at checkout.
If an address change is required after placing your order, contact us promptly. We will attempt to update the shipment, but changes cannot be guaranteed once dispatched.
Special delivery instructions should be provided at checkout when supported by the carrier.

Carrier Delays and Force Majeure

SPLZZWPL is not liable for delays caused by carriers, customs inspections, extreme weather, natural disasters, strikes, or other uncontrollable events. We will assist with guidance and claims whenever possible.

Privacy and Data Handling for Shipping

To process and deliver your order, we may collect:

• Full name

• Shipping address

• Phone number

• Email address

This data is shared only with carriers and logistics partners as necessary to fulfill your order and is handled in accordance with our Privacy Policy. We do not sell personal information or use shipping data for unrelated marketing purposes.

Support for Shipping Issues

For questions about shipping, tracking, or delivery, contact SPLZZWPL:

Email: service@splzzwpl.store
Phone: +1 (208) 561-9596
Address: Room 2106, 21st Floor, Guangming Building, Intersection of Liujiang Road and Qishui Avenue, Tianshan Sub-district, Qibin District, Hebi City, Henan Province
Support Hours: Monday–Friday, 10AM–7PM EST